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Support Ops Specialist, Support Operations in Amazon in Hyderabad

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ABOUT COMPANY 



Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.



Job highlights

  • Mission - To mitigate business risk while driving an excellent customer experience Bachelor s Degree
  • Evaluate research requests from FBA Sellers for lostand damaged inventory in a contact center environment (email / ticketing only,no phones).

Job description


         Amazon is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazon s (FBA) Support Operations site in Bangalore. FBA is a growing business built around Amazon s world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low cost alternative for fulfillment and enable sellers to rapidly grow their business. As mentioned by Jeff Bezos, Founder of Amazon. com, in his annual letter to shareholders, FBA is one of the strategic long term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. Our long term vision is that customers can order and receive a sellers product the same day anywhere in the world. 



Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries. .

Key job responsibilities

Responsibilities include:

  • Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
  • Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
  • Achieving weekly productivity and quality targets.


A day in the life

Consistently improving Seller experience

About the team

  • Mission - To mitigate business risk while driving an excellent customer experience Bachelor s Degree

  • Experience with Microsoft Office, including Outlook, Word, and Excel

  • Exceptional analytical, logical and data gathering skills

  • Excellent communication and comprehension skills

  • Excellent problem solving skills


HOW TO APPLY 



 Apply Now! 


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