Associate - Customer Service
GENPACT
Overview
Genpact (NYSE: G) is a global professional services and
solutions firm delivering outcomes that shape the future. Our 125,000+ people
across 30+ countries are driven by our innate curiosity entrepreneurial
agility, and desire to create lasting value for clients. Powered by our purpose
– the relentless pursuit of a world that works better for people – we serve and
transform leading enterprises, including the Fortune Global 500, with our deep
business and industry knowledge, digital operations services, and expertise in
data, technology, and AI.
We believe diversity of thought, skills, experiences, and
backgrounds create not only a better world but better businesses, too.
Embracing diversity, equity, and inclusion enables us to innovate and generate
stronger outcomes for our clients and communities. We empower each person to
bring their authentic self to work. Celebrating what makes each of us unique
and accepting our differences lie at the heart of our culture and are key to
our success. We promise equal opportunity for all, irrespective of gender, age,
ethnicity, cultural background, race, disability, or sexual orientation. We're
committed to ensuring everyone at Genpact feels a sense of belonging and can
realize their full potential.
Job Highlights
·
Graduate (Any Discipline)
·
Freshers are eligible
·
Furthermore,please do note that Genpact does not
charge fees to process job applications and applicants are not required to pay
to participate in our hiring process in any other way
·
You should be responsible to exhibit capacity
for critical thinking and analysis
Job Description
Genpact (NYSE: G) is a global professional services and
solutions firm delivering outcomes that shape the future. Our 125,000+ people
across 30+ countries are driven by our innate curiosity, entrepreneurial
agility, and desire to create lasting value for clients. Powered by our purpose
- the relentless pursuit of a world that works better for people - we serve and
transform leading enterprises, including the Fortune Global 500, with our deep
business and industry knowledge, digital operations services, and expertise in
data, technology, and AI.
We are inviting applications for the role of Process
Associate/Developer, Customer Service
In this role, you will be responsible to demonstrate
innovation and intuition in identifying areas requiring operational adaptation
and/or improvement. Active user of Internet and online applications.
Responsibilities
• Respond to
customer queries and customers concern
• Provide support
for data collection to enable Recovery of the account for end user.
• Maintain a deep
understanding of client process and policies
• Reproduce
customer issues and escalate product bugs
• Provide excellent
customer service to our customers
• You should be
responsible to exhibit capacity for critical thinking and analysis.
• Responsible to
showcase proven work ethic, with the ability to work well both independently
and within the context of a larger collaborative environment
Qualifications
we seek in you!
Minimum
qualifications
• Graduate (Any
Discipline)
• Freshers are
eligible
Preferred
qualifications
• Previous
experience in a customer service role chat/email/voice
• Effective probing
skills and analyzing / understanding skills
• Analytical skills
with customer centric approach
• Excellent
proficiency with written English and with neutral English accent
• You should be
able to work on a flexible schedule (including weekend shift)
Genpact is an Equal Opportunity Employer and considers
applicants for all positions without regard to race, color, religion or belief,
sex, age, national origin, citizenship status, marital status, military/veteran
status, genetic information, sexual orientation, gender identity, physical or
mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values
diversity and inclusion, respect and integrity, customer focus, and innovation.
Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job
applications and applicants are not required to pay to participate in our
hiring process in any other way. Examples of such scams include purchasing a
'starter kit,' paying to apply, or purchasing equipment or training.
HOW TO
APPLY
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