About company
Accenture is a global professional services company with
leading capabilities in digital, cloud and security. Combining unmatched
experience and specialized skills across more than 40 industries, we offer
Strategy and Consulting, Interactive, Technology and Operations services—all
powered by the world’s largest network of Advanced Technology and Intelligent
Operations centers. Our 514,000 people deliver on the promise of technology and
human ingenuity every day, serving clients in more than 120 countries. We
embrace the power of change to create value and shared success for our clients,
people, shareholders, partners and communities.
Accenture Hiring Trust & Safety New Associate
Job highlights
- Any graduation with strong coping, emotional resilience, and stress-management skills
- Review, classify, and remove content according to client guidelines; investigate and resolve complex content issues
Job description
Skill required: User-Generated Content Moderation - Content Moderation
Designation: Trust & Safety New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
Language - Ability:English - Intermediate
What would you do?
Accenture is a trusted, innovative, comprehensive, and
experienced partner to leading platform companies. The Trust and Safety
offering within Accenture Operations helps keep the internet safe and helps
platform companies accelerate, scale, and improve their businesses.Content
moderators serve as an important line of defense by helping improve the quality
and safety of online content while gaining hands-on job experience. You will
deliver value to our clients, while making a larger impact on society.You will
be responsible for analyzing and reviewing user profiles, audio, videos, and
text-based content and/or investigating, escalating and/or resolving issues
that are reported by users or flagged by the system. Due to the nature of the
role, the individual may be exposed to flashing lights or contrasting light and
dark patterns.Content moderation is meaningful work that helps keep the
internet safe. It may also be challenging, at times. In the context of this
role, individuals may be directly or inadvertently exposed to potentially
objectionable and sensitive content (e.g., graphic, violent, sexual, or
egregious). Therefore, content moderators need strong resilience and coping
skills. We care for the health and well-being of our people and provide the
support and resources needed to perform their role responsibilities. Active
participation in Accenture's well-being support program, designed specifically
for the Trust & Safety community, provides valuable skills to promote
individual and collective well-being.
What are we looking for?
- Strong coping, emotional resilience, and stress-management skills
- Excellent comprehension, communication, and English skills
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
- Strong attention to detail
- Comfort synthesizing and analyzing information from multiple streams
- Strong critical thinking and decision-making skills
- Deep familiarity and passion for the internet, internet platforms, and internet culture
- High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
- Ability to work well individually and as part of a team
- Ability to work differing rotations/shifts and non-standard work hours
- Flexibility in meeting changing business needs in a fast-paced environment
- Commitment to quality, efficiency, and effectiveness
- Previous business process outsourcing, customer service, or content moderation experience is a plus
Roles and Responsibilities:
Review, classify and/or remove content according to client
guidelines, using specific tools and channels
Understand and remain updated on changing client policies
and guidelines
Investigate, resolve, and relay complex content issues to
the broader Trust and Safety team
Serve as an advocate for the user community
Participate in process improvement initiatives that improve
quality and efficiency of work
Participate in continuous training programs and workgroup
discussions for optimal development in the role
Engage in conversation around socially sensitive topics with
the purpose of keeping our communities safe
Qualifications
Any Graduation
Role: Customer Success Associate
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education : UG: Any Graduate
PG: Any Postgraduate
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