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Cognizant Freshers Recruitment | PROCESS EXECUTIVE NON VOICE | Hyderabad


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Cognizant Freshers Recruitment in Hyderabad For PROCESS EXECUTIVE. Graduates are eligible to apply for this job. More details regarding Cognizant Hyderabad Freshers Job Openings is given below

 

Company Name: Cognizant

 

Job Location: Hyderabad

 

Role Category: BPO

 

Job Position: PROCESS EXECUTIVE NON VOICE CUSTOMER SUPPORT

 

Experience: Freshers

 

Qualification: Graduation

 

Job Description:


  • Cognizant hiring for process executive non voice customer support – Hyderabad.

  • Shifts: Rotational/ Flexibility to work in night shift (24*7).

  • Work Location is Hyderabad - permanent work from office

Eligibility Criteria:


  • Excellent communication skills (written and verbal)

  • Ability to communicate correctly and clearly with all customers

  • Excellent documentation skills

  • Good comprehension skills ability to clearly understand and state the issues customers present

  • Ability to concentrate follow customers issues without distraction to resolution

  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response

  • Work successfully in a team environment as well as independently

  • Ability to use a desktop computer system

  • Familiarity with Windows, Microsoft Office & Browsing Internet resources

  • Excellent typing skills

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary

  • Flexible with the working schedule; may be expected to work weekends, holidays and events

  • Ability to work overtime as required by business

  • Ability to approach problems logically and rationally

  • Action oriented and self-disciplined

  • Organized and detail-oriented

Roles and Responsibilities

 

  • Resolving Technical complex queries ,

  • escalation channel to drive solution of B2B queries,

  • detect and track App defects and inconsistencies,

  • drive continuous improvement through root cause identification and defect elimination

 

HOW TO APPLY

        Click here

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