About Company
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large
Job highlights
Investigation Associate – Level 2 (Work from Home) . “Please note that this job is a seasonal role (FTC) for 12 months on the payroll of Amazon. “
Education Qualification: Graduate in any discipline
Amazon Recruitment in Bangalore For Investigation Associate (Work From Home) Position. Graduates and Post Graduates are eligible to apply for this job. More details regarding Amazon Bangalore Job Openings is given below.
Company Name: Amazon
Job Location: Bangalore
Job Position: Investigation Associate – Level 2 (Work From Home)
Experience: 0 to 1 year
Qualification: Graduation, Post Graduation
Job Description:
Amazon is hiring for Investigation Associate (Work From Home) – Bangalore.
Please note that this job is a seasonal role (FTC) for 12 months on the payroll of Amazon.
Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Bangalore.
Candidates will be responsible for a wide range of duties related to the investigation and Elimination of online eCommerce risk.
Ideal applicants will have experience in the eCommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace.
All candidates will be analytical and capable of succeeding in a fast-paced team environment.
The Transaction Risk Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager.
Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions.
Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals.
They may also be required to contact customers by phone.
Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
Job Responsibilities:
This includes, but is not limited to:
Researches and evaluates facts surrounding seller transactions.
Takes appropriate action on investigated transactions based on established standard operation procedure and tools.
Documents their actions by providing detailed annotations.
Communicates with external customers via phone or email during the investigation process.
Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process.
Understand the issue and make best use of the available resources to resolve it.
Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard.
Communicate with internal and external stakeholders.
Understand performance metrics to create analysis for driving business goals.
Meet predetermined and assigned productivity targets and quality standards.
Eligibility Criteria:
Graduate in any discipline.
Work Experience: 0 to 1 years.
Communication Skills: Excellent communication skills (written and spoken) in English language.
Ability to handle and interpret large sets of data.
Demonstrated ability to work in a team in a very dynamic environment.
A day in the life:
These investigators review the Safe-T claims raised by the sellers and take Grant/Nogrant decisions basis the evidence provided
About the team:
The mission of Selling Partner Risk Operations (SPRO) is to build trust with all its Customers Partners – Buyers, Brands, Vendors, Sellers, and Employees – in reality and perception.
Scaling through technology, analytics science and inverting the curve on headcount cost growth.
Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.
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