Job description
Dear Candidate,
Greetings from Genpact.
We are inviting applications for the role of Process Associate, Content Moderation-Urdu
Were looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment.
RESPONSIBILITIES
🔹 Provide
resolution to maintain standards of quality
🔹 Review content
and provide resolution based on prescribed guidelines
🔹 Recognize trends
and patterns and raise issues timely
🔹 Provide insights
to help improve the support to the users
🔹 Maintain a
thorough understanding of process and policies
🔹 Provide excellent
customer service to our customers
QUALIFICATIONS WE SEEK IN YOU
Any Graduate (PG an added advantage)
Freshers are eligible
Fluent in Read/Write
in English & Malayalam Language
PREFERRED QUALIFICATIONS
▪ Effective probing
skills and analyzing / understanding skills
▪ Problem solving
skills with customer centric approach
▪ Must be able to
work on a flexible schedule (including weekend shift work)
NOTE – if you are have already attended virtual or
physical drive in past 30 days / are already shortlisted for another open role
then kindly ignore the invite
Role: Editor / Content Analyst
Industry Type: Analytics / KPO / Research
Department: Content, Editorial & Journalism
Employment Type: Full Time, Permanent
Role Category: Editing
FOR APPLY CLICK HERE
ABOUT COMPANY
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi. For additional information, visit www.genpact.com. Follow Genpact on LinkedIn, Twitter, YouTube, and Facebook
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