JOB DESCRIPTION
Dear
Candidate,
With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands—and we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
In this role, you will be responsible to demonstrate
innovation and intuition in identifying areas requiring operational adaptation
and/or improvement. Active user of Internet and online applications..
RESPONSIBILITIES
🔹 Respond to customer queries and customer’s concern
🔹 Provide support for data collection to enable Recovery of
the account for end user.
🔹 Maintain a deep understanding of client process and policies
🔹 Reproduce customer issues and advance product bugs
🔹 Provide excellent customer service to our customers
🔹 You should be responsible to exhibit capacity for critical
thinking and analysis.
🔹 Responsible to showcase proven work ethic, with the ability
to work well both independently and within the context of a larger
collaborative environment
QUALIFICATIONS WE SEEK IN YOU
🔹 Any Graduate (PG an added advantage)
🔹 Freshers are eligible
🔹 Fluent in HINDI and ENGLISH Language{HINDI-mandatory}
PREFERRED QUALIFICATIONS
🔹 Previous experience in a customer service role
chat/email/voice
🔹 Effective probing skills and analyzing / understanding
skills
🔹 Analytical skills with customer centric approach
🔹 You should be able to work on a flexible schedule (including
weekend shift)
Genpact is an Equal Opportunity Employer and considers
applicants for all positions without regard to race, color, religion or belief,
sex, age, national origin, citizenship status, marital status, military/veteran
status, genetic information, sexual orientation, gender identity, physical or
mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values
diversity and inclusion, respect and integrity, customer focus, and innovation.
For more information, visit www.genpact.com. Follow us on Twitter, Facebook,
LinkedIn, and YouTube.
NOTE – Ignore if you already hold an offer with Genpact.
Role:Voice / Blended - Other
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre
Department:Customer Success, Service & Operations
Role Category:Voice / Blended
Employment Type:Full Time, Permanent
ABOUT
COMPANY
Genpact is a global
professional services firm focused on delivering digital transformation for our
clients, putting digital and data to work to create competitive advantage. We
do this by integrating lean principles, design thinking, analytics and digital
technologies with our domain and industry expertise to deliver disruptive
business outcomes – an approach we call Lean DigitalSM. We deliver value to our
clients in two ways – through digital-led, domain-enabled solutions that drive
innovation, and through intelligent operations enabled by digital that design,
transform and run clients’ operations. Our approach is continually refined in
one of the world’s largest digital process sandboxes, where we test and improve
thousands of processes. For two decades, first as a General Electric division
and since 2005 as an independent company, we have been passionately serving our
clients. We generate impact for clients from the Fortune Global 500 and beyond,
and employ over 77,000 people in more than 20 countries, with key offices in
New York City, Palo Alto, London, and Delhi. For additional information, visit
www.genpact.com. Follow Genpact on LinkedIn, Twitter, YouTube, and Facebook
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